Audit · Process
An analysis of a process with a lot of manual work.
We map the steps, durations, people, duplication, systems, manual transfers, approvals and the points where errors appear.
What this means for you
- a system that stays in your ownership
- phased delivery with a working build at each milestone
- documentation and training at handover
What the analysis produces
What mapping a process reveals
Mapping almost always uncovers steps missing from the official description: retyping between systems, waiting for approval, checks someone does out of caution, and workarounds that appeared because the official route did not work.
- how long one case actually takes end to end
- how much of that time is waiting
- where the same data is entered a second time
- where errors arise that get fixed later
- which step exists only out of habit
Simplify first, automate second
An automated bad process is a faster bad process. So the first output of the audit is a simplification proposal - often some steps disappear with no technology at all.
- removing steps that add nothing
- merging approvals given by the same person
- eliminating double entry by connecting systems
- automation where a task is frequent and identical
- measurement afterwards, so the effect is visible
How we build the system
Architecture
We define the data model, modules and system boundaries before development, so later growth doesn't require a rewrite.
UX/UI
You approve the user journeys and a prototype of the key screens before any feature is written.
Frontend and backend
The interface and the server side are built to one standard: readable code covered by automated tests.
Integrations
Connections to ERP, CRM, document systems and registries, with logging and retries.
Data
Migration, cleanup and data quality rules, so the new system doesn't inherit the old errors.
Security, quality, rollout
Security
Authentication and permissions, encryption in transit and at rest, an audit trail and a review before go-live.
Testing
Automated tests, regression and acceptance testing against your criteria, not ours.
Deployment
Separate environments, phased release and the ability to roll back within minutes.
Handover
Code, access, documentation and team training. The system stays yours.
Maintenance
An agreed response time, monitoring and a monthly allocation for enhancements.
Related work
FAQ
Can you extend our existing system instead of building a new one?
Yes. We first look at what is worth keeping; we propose new development only when modernisation isn't enough.
Who owns the code?
You do. At handover you receive the code, the access and the documentation.
What happens after go-live?
With an agreed response time, monitoring and a monthly allocation for enhancements.
Related solutions
Sounds like your project?
Send us the project description, your existing system, the tender documents or the event date.