Technology · Portals
Portals for customers, partners and staff.
Customers, partners and staff get one place for orders, documents, statuses and communication.
When clients usually bring us in
- the existing system no longer keeps up
- the work happens in spreadsheets
- data is duplicated across systems
- you need a new application
- you want to modernise an old system
- you're building a new digital product
You don't always have to build from scratch
If the existing system can be properly modernised or connected to others, that's usually faster and cheaper than a new application. We start by looking at what's worth keeping.
What this means for you
- Fewer spreadsheets and manual status updates.
- Less duplicated data across systems.
- One view of the process for management and the team.
- A system that grows with the company.
- Less dependence on the one person who knows how it works.
Problem → solution
What a portal usually includes
- login and roles
- orders and quotes
- documents and invoices
- statuses and tracking
- requests and support
- notifications
- customer reporting
Use cases
B2B portal
Partners order at their own pricing, without calls and email.
Citizen or member portal
Applications, statuses and documents in one place, 24/7.
A portal relieves support when it answers the right questions
A portal does not reduce calls because it exists but because it holds the answers to what clients most often ask. So the first step is an inventory of the questions support gets today.
- what state my order is in
- where my invoices and documents are
- how to submit a request and when it will be resolved
- who from my organisation has access
- how to change my details without calling
Who may see what
In a business portal, one organisation usually means several users with different rights. That is often harder than displaying the data itself and has to be settled before development.
- several users in the same organisation
- an administrator at the client who manages access
- separating data between business units
- access that is revoked when an employee leaves
- a record of who viewed or downloaded what
How we build the system
Architecture
We define the data model, modules and system boundaries before development, so later growth doesn't require a rewrite.
UX/UI
You approve the user journeys and a prototype of the key screens before any feature is written.
Frontend and backend
The interface and the server side are built to one standard: readable code covered by automated tests.
Integrations
Connections to ERP, CRM, document systems and registries, with logging and retries.
Data
Migration, cleanup and data quality rules, so the new system doesn't inherit the old errors.
Security, quality, rollout
Security
Authentication and permissions, encryption in transit and at rest, an audit trail and a review before go-live.
Testing
Automated tests, regression and acceptance testing against your criteria, not ours.
Deployment
Separate environments, phased release and the ability to roll back within minutes.
Handover
Code, access, documentation and team training. The system stays yours.
Maintenance
An agreed response time, monitoring and a monthly allocation for enhancements.
Related work
FAQ
Can you extend our existing system instead of building a new one?
Yes. We first look at what is worth keeping; we propose new development only when modernisation isn't enough.
Who owns the code?
You do. At handover you receive the code, the access and the documentation.
What happens after go-live?
With an agreed response time, monitoring and a monthly allocation for enhancements.
Related solutions
Sounds like your project?
Send us the project description, your existing system, the tender documents or the event date.