Automation
Business process automation.
We automate repetitive procedures across employees, applications, documents and data sources. The goal is to reduce manual data transfer, duplicated work, errors and waiting between process steps.
A request can be captured automatically from a form or an email, classified, matched with CRM or ERP data, assigned to the responsible person, routed through approval and reported on once completed.
When clients usually bring us in
- the same step repeats every day
- data is retyped between systems
- approvals get lost in email
- reports are assembled manually
- nobody can see where the process stalled
Not every step is worth automating
If a step runs a few times a year, automation won't pay for itself. So we measure how often the process actually runs before building anything.
We measure the effect
Before automation
We measure how long the process takes, how many steps it has, how often it runs, how many people are involved and where errors appear.
After rollout
We repeat the same measurement and compare. The numbers come from your process, not from our marketing.
What we track afterwards
Success rate, failures, manual interventions and cost per processed item.
What this means for you
- less retyping between systems
- every step has a timestamp, an owner and a status
- exceptions are visible, not hidden
- the process runs even when someone is away
How an automated process runs
Click a step to switch it off - whatever cannot work without it goes dark. Click again to bring it back.
What we automate
- email and notifications
- documents and quotes
- reports
- data transfers between systems
- employee and customer onboarding
- lead management
- internal requests and approvals
- statuses and confirmations
Example: handling incoming mail
Today
An employee receives an email → opens the attachment → reads the document → looks up the customer → retypes the data → creates a task → sends a reply.
After automation
The system does the first six steps by itself. A person reviews the prepared draft and approves it.
What it means
Less retyping, shorter response time and a traceable record of every step.
How we automate
Trigger
What starts the process: an incoming email, a new record, a date, a submitted form or an event in another system.
Process and rules
Steps, conditions and responsibilities are captured as the process actually runs, not as the manual describes it.
Integrations
Data moves between systems once and in the right shape, with no retyping.
Exceptions
Anything that doesn't fit the rules goes to a queue with an explanation, not into a silent failure.
Control and traceability
Approvals
Where a human decision is needed, the system waits and records who approved it.
Logging
Every step has a timestamp, input, output and status. A failure can be replayed and fixed.
Reporting
How many cases ran automatically, how many waited and where the bottleneck is.
Related work
Sub-pages
FAQ
What happens when something fails?
The process stops at a checkpoint, the system raises the error and nothing is half-executed.
Do we need AI for this?
Often not. We add AI only where the rule can't be written down.
Related reading
Related solutions
Sounds like your project?
Send us the project description, your existing system, the tender documents or the event date.