Technology · SaaS
SaaS platform and digital product development.
SaaS is more than an app: subscriptions, onboarding, support and growth. We take the whole thing or just the build.
When clients usually bring us in
- the existing system no longer keeps up
- the work happens in spreadsheets
- data is duplicated across systems
- you need a new application
- you want to modernise an old system
- you're building a new digital product
You don't always have to build from scratch
If the existing system can be properly modernised or connected to others, that's usually faster and cheaper than a new application. We start by looking at what's worth keeping.
What this means for you
- Fewer spreadsheets and manual status updates.
- Less duplicated data across systems.
- One view of the process for management and the team.
- A system that grows with the company.
- Less dependence on the one person who knows how it works.
Problem → solution
What we cover
- discovery and MVP scope
- UX and UI
- multi-tenant architecture
- subscriptions and payments
- user onboarding
- administration
- usage analytics
- support and growth
Product path
MVP
The smallest product that delivers the real value.
Market
First users and measurement of actual usage.
Iteration
Improvements driven by data, not guesswork.
Scale
Subscriptions, automation, support, scaling.
SaaS is not one application with several clients
When several organisations use the same system, questions appear that a single-client system never faces: how tenants' data is separated, what happens when one client does not want an update, and who pays when one client uses ten times the resources of the rest.
- tenant data separation, and proof that it holds
- one version for everyone, or per-client versions
- onboarding a new client without a developer
- billing by usage, by user or by plan
- limits that stop one user affecting everyone
- data export and deletion when a client leaves
The first version should be small
The most common product mistake is not too few features but too many: a year of development before the first user sees anything. The shorter route is to build the smallest usable part, put it in front of a few clients and build on what they actually use.
Problem
Who has the problem and how they solve it today.
First scope
The smallest part that is already useful to someone.
Build
A working product, not a prototype.
First clients
Real use, with measurement.
Iteration
Development where usage shows the need.
Scale
Onboarding new clients without a developer.
How we build the system
Architecture
We define the data model, modules and system boundaries before development, so later growth doesn't require a rewrite.
UX/UI
You approve the user journeys and a prototype of the key screens before any feature is written.
Frontend and backend
The interface and the server side are built to one standard: readable code covered by automated tests.
Integrations
Connections to ERP, CRM, document systems and registries, with logging and retries.
Data
Migration, cleanup and data quality rules, so the new system doesn't inherit the old errors.
Security, quality, rollout
Security
Authentication and permissions, encryption in transit and at rest, an audit trail and a review before go-live.
Testing
Automated tests, regression and acceptance testing against your criteria, not ours.
Deployment
Separate environments, phased release and the ability to roll back within minutes.
Handover
Code, access, documentation and team training. The system stays yours.
Maintenance
An agreed response time, monitoring and a monthly allocation for enhancements.
Related work
FAQ
What's a sensible MVP scope?
Enough for a user to reach the outcome they bought the product for. Everything else is phase two.
Who owns the source code?
The client, unless expressly agreed otherwise. It goes in the contract; we do not leave it open.
Related solutions
Sounds like your project?
Send us the project description, your existing system, the tender documents or the event date.